Frequently Asked Questions
Everything you need to know about bringing warmth to your home.
What is the average shipping time for large furniture pieces?
Standard shipping for large items typically takes 7-14 business days. You will receive a tracking number and a scheduled delivery window once your order leaves our warehouse.
Do your fireplaces require professional installation?
While our electric inserts are 'plug-and-play,' we recommend professional installation for all wall-mounted or recessed units to ensure safety and proper ventilation.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that a restocking fee may apply to oversized furniture returns.
Are your products covered by a warranty?
Yes, all Hall Of Flame heating units and furniture come with a limited 1-year manufacturer warranty covering structural defects and electrical components.
Do you offer international shipping?
Currently, we only ship within the continental United States and Canada due to the weight and fragile nature of our home collection.
How can I track the status of my order?
Once your order is processed, you will receive an email with a direct link to our tracking portal where you can monitor your shipment in real-time.